From your first login to better support
Follow practical tutorials with real screenshots from the current product. Find the task you want to complete, then work through its steps.
Start with registration54 illustrated tutorials
Create a personal or company account
Your account opens its own workspace. Personal/company registration does not select an enterprise installation.
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Sign in and recover access
You arrive at your workspace without creating another account.
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Complete the setup checklist
The checklist reflects actual setup and conversation activity.
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Create and manage inboxes
Each inbox keeps its own configuration while conversations remain accessible in the shared panel.
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Customize the chat widget
Visitors see the saved widget appearance on the connected website.
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Set widget language and translated text
The widget uses the selected language; the operator panel language can be changed independently.
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Collect details before a conversation
Operators receive the requested details with the new conversation.
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Set business hours and offline behavior
The inbox has an explicit working schedule for the widget and supported time-based rules.
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Ask customers to rate support
Submitted ratings become available for customer satisfaction reporting.
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Reply, assign and resolve conversations
The reply reaches the customer; internal notes remain inside the support workspace.
Read the tutorialFind and organize your conversation queue
The list shows conversations matching your current filters and access permissions.
Read the tutorialSend files, images and voice messages
The attachment is included in the conversation history.
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Create and use saved responses
Operators can reuse consistent answers without retyping them.
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Use writing assistance and translation
You keep control over the final message sent to the customer.
Read the tutorialArrange the customer information sidebar
Your preferred section order stays associated with your account.
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Invite operators and manage permissions
The colleague has access to the permitted parts of your workspace.
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Build teams and route conversations
Conversations can be grouped and assigned to the responsible team.
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Manage contact profiles and history
Contact information and previous interactions are available together.
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View live visitors and start a conversation
A visitor can respond through the installed widget.
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Organize customers and conversations with labels
Requests with the same topic become easier to find and measure.
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Install the widget on an HTML website
The chat launcher appears on pages using that layout.
Read the tutorialInstall on WordPress and WooCommerce
Website visitors can chat with the inbox connected through the plugin.
Read the tutorialInstall the WHMCS module
The chat widget loads in the supported WHMCS client pages.
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The installed widget routes messages to the selected inbox.
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Connect a Telegram bot
Messages from the connected bot appear in that inbox.
Read the tutorialConnect a Bale bot
Messages from the connected bot appear in that inbox.
Read the tutorialConnect WhatsApp to an inbox
The connected session can deliver supported WhatsApp conversations to the inbox.
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Create proactive messages and follow-ups
Eligible visitors receive the configured message when its conditions are met.
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Build an automation rule
The rule performs its actions for matching events.
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Add and review AI knowledge sources
Processed sources are available to the configured assistant for the selected inboxes.
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Configure the AI assistant and handoff
The assistant follows the configured response and handoff policy.
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Collect information with intelligent flows
Matching conversations can collect the configured information before handoff.
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Publish frequently asked questions
Customers can find published answers without starting a new support request.
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Publish help center articles
Visitors can browse the published help content.
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Configure AI voice conversations
Eligible visitors can use the configured voice experience.
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Read the reporting overview
You see a consistent overview of the selected workspace and reporting period.
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Measure response and resolution times
Response metrics are interpreted within the selected period and working-hours policy.
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Compare operators and KPI results
You can compare operator activity using the report’s actual scope and sample sizes.
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Compare inboxes, teams and labels
Workload can be examined by the organizational categories you use.
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Review satisfaction and SLA reports
Customer feedback and response commitments can be reviewed separately from message volume.
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Define service-level targets
Applicable conversations can be measured against explicit response targets.
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Send events with webhooks
Selected events can be delivered to your configured endpoint.
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Configure the CRM connection
The supported CRM lookup or connection is available using your saved configuration.
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Update your profile and account security
Your profile and enabled security settings are saved for your account.
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Manage workspace and billing identity
Workspace settings and the account holder’s identity remain consistent.
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Choose a plan and review invoices
Your active subscription and invoices reflect the completed purchase.
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Monitor usage and AI credit
You can track recorded AI consumption and plan the next credit purchase.
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Export data and review account activity
Authorized data can be reviewed outside the panel with a trace of supported administrative events.
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Prepare a private server installation
A licensed private deployment can be prepared with its own infrastructure and operational responsibilities.
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Prepare a targeted broadcast
The broadcast history records the delivery progress for the selected audience.
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Schedule data delivery to another system
The configured data can be delivered on the selected schedule.
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Review AI voice call activity
Completed call activity can be reviewed alongside the inbox voice settings.
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Set up the team performance display
The shared screen presents the supported team performance information.
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Review inbox domains and advanced configuration
The website and inbox use the matching installation settings.
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