Where to start
Settings → Knowledge and automation → FAQ
For panel settings, sign in to the intended workspace with a role that has access to that section. Available tools depend on your plan and configured services.
Step 1
Create a category, then add a question and a clear answer.
Step 2
Set the language and ordering, and review how the answer appears to visitors.
Step 3
Enable the relevant FAQ entry points in the widget or bot menu and test a visitor search.
Check the result
Customers can find published answers without starting a new support request.
If something does not work
Check the selected workspace and inbox, your access role and the save confirmation. Reload the page to confirm the saved state. If the issue continues, contact support with the page name and error text.
Contact support