Shared inbox
Reply to incoming conversations from one workspace.
Live chat features
Find every capability in one place. Search for what you need or open a category to see its tools and real screenshots.
Conversations
Shared inboxConversation searchStatus filters12 features
Conversations
Shared inboxConversation searchStatus filters
Conversation search
Find a previous conversation without browsing the whole queue.
Status filters
Separate open, resolved, bot-owned and snoozed conversations.
Queue sorting
Sort by activity, creation time, priority or waiting time.
Channel filtering
Focus on messages from a particular connected channel.
Files and images
Send attachments alongside your text replies.
Voice messages
Send or receive recorded voice messages in supported conversations.
Saved responses
Insert a saved answer using its shortcut.
Conversation priority
Mark a request as low, medium or high priority.
Conversation labels
Organize conversations by topic or follow-up needs.
Snooze and follow up
Set aside a conversation to return to it later.
Bulk resolution
Resolve selected conversations or the matching open results together.
Widget and forms
Three widget themesYour brand identityCustom chat launcher13 features
Widget and forms
Three widget themesYour brand identityCustom chat launcher
Three widget themes
Choose classic, modern or the multi-section help center.
Your brand identity
Set the title, avatar, welcome text and brand color.
Custom chat launcher
Choose its position, icon, size and expanded or compact style.
Chat window styling
Adjust message colors, backgrounds and fonts.
Live widget preview
Review appearance changes before applying them.
Multilingual widget
Set the language and welcome text for visitors.
Language by page URL
Match the widget language to rules for your page URLs.
Right-to-left layout
Use a right-to-left widget for Persian and Arabic.
Custom pre-chat forms
Collect contact details and additional fields before chatting.
Phone verification
Verify phone numbers when a supported SMS service is configured.
Offline contact form
Collect an email address and message while operators are offline.
Quick questions
Offer ready-made question buttons at the start of chat.
Help articles in the widget
Let visitors browse and search published help articles.
Messaging channels
Website messagingTelegram botsTelegram accounts9 features
Messaging channels
Website messagingTelegram botsTelegram accounts
Website messaging
Receive visitor messages directly from the website widget.
Telegram bots
Connect a Telegram bot and answer its messages in the panel.
Telegram accounts
Connect supported Telegram accounts for private messages.
WhatsApp accounts
Manage messages from connected WhatsApp numbers.
Bale bots
Connect a Bale bot to your support inbox.
Multiple connections
Connect multiple accounts or bots within your plan limits.
Messaging bot menus
Add menu buttons for a saved message, FAQ or website link.
AI by channel
Decide which connected channels can receive bot replies.
Channel welcome messages
Send configured welcome messages when a conversation begins.
Teamwork and access
Invite operatorsSupport teamsInbox membership12 features
Teamwork and access
Invite operatorsSupport teamsInbox membership
Invite operators
Invite colleagues to join your support workspace.
Support teams
Group colleagues by responsibility or department.
Inbox membership
Choose which operators belong to each inbox.
Access roles
Assign the available operator, supervisor or observer roles.
Custom permissions
Create roles with the permissions your organization needs.
Manual handoff
Transfer a conversation to an operator or team.
Automatic assignment
Distribute incoming conversations among eligible operators.
Assignment capacity
Limit how many conversations an operator receives automatically.
Assignment exclusions
Exclude selected members from automatic assignment.
Internal notes
Share context with teammates without messaging the customer.
Operator availability
Set availability and show support presence to visitors.
Business-hour schedules
Define weekly hours, time zone and out-of-hours messages.
Contacts and visitors
Contact profilesCustom contact fieldsContact notes12 features
Contacts and visitors
Contact profilesCustom contact fieldsContact notes
Contact profiles
Keep name, contact details, location and company together.
Custom contact fields
See the extra information collected by your pre-chat form.
Contact notes
Save information your team needs for future follow-ups.
Conversation history
Review previous conversations before replying.
Visit history
Review the pages and visits recorded for a contact.
Contact labels
Group contacts by their interests or support needs.
Merge contacts
Combine duplicate customer records through the merge tools.
Block a contact
Restrict a contact who is disrupting your support service.
Contact import
Bring contact records into the workspace using the import tools.
Contact export
Export contact information for your own records.
Live visitor list
See current pages, browser details and active visitors.
Live page view
Use the live-view tools when the required visitor-side access is enabled.
Automation and outreach
Event-based rulesCombined conditionsAutomatic labels12 features
Automation and outreach
Event-based rulesCombined conditionsAutomatic labels
Event-based rules
Run configured actions when a supported event occurs.
Combined conditions
Match all conditions or any condition in an automation rule.
Automatic labels
Apply labels to conversations or contacts through rules.
Automatic replies and files
Send the configured text or attachment when a rule matches.
Automatic routing
Route a matching request to the right team or operator.
Targeted chat invitations
Show an invitation based on the page and visit duration.
Visitor outreach
Start a conversation with someone currently browsing.
Delayed replies
Set messages for customers waiting for an operator reply.
Broadcast audience filters
Filter by inbox, status, labels, assignment and recent activity.
One message per contact
Send a broadcast only once to each contact when selected.
Post-send actions
Apply the available label, status or survey actions after a broadcast.
Delivery history
Review previous sends and failed or skipped recipients.
Knowledge and help content
Text knowledge sourcesFile knowledge sourcesWebsite knowledge sources12 features
Knowledge and help content
Text knowledge sourcesFile knowledge sourcesWebsite knowledge sources
Text knowledge sources
Add business information as text for the assistant.
File knowledge sources
Import supported text, document and spreadsheet formats.
Website knowledge sources
Import content from a supported public webpage URL.
Knowledge editing
Edit the title, keywords and content of knowledge passages.
Knowledge per inbox
Assign sources to the inbox bots that should use them.
Retrieval inspector
See which passages match a sample question and their scores.
Unanswered questions
Review missing answers and add them to the knowledge base.
Knowledge tests
Test sample questions against expected answers.
Learned answers
Manage answers retained by the learning tools.
Bot file library
Provide files and matching rules for the bot to send.
Help-center publishing
Create categorized articles with titles, summaries and language settings.
Frequently asked questions
Set up FAQ answers and when they appear in the inbox widget.
AI support tools
AI answering policyPersona and toneKnowledge boundaries14 features
AI support tools
AI answering policyPersona and toneKnowledge boundaries
AI answering policy
Choose whether AI replies first, outside hours or when operators are away.
Persona and tone
Describe the assistant role and choose its writing tone.
Knowledge boundaries
Set how strictly answers must follow your knowledge base.
Human handoff keywords
Transfer a conversation when a customer asks for human help.
Reply limits and bot lock
Limit bot replies and control bot access after an operator joins.
Suggested replies
Ask for a draft reply while handling a conversation.
Writing assistance
Improve wording, tone, spelling and grammar before sending.
Conversation translation
Use translation tools to communicate across languages.
Conversation summaries
Review or pass on a summary when handing off a chat.
Sentiment detection
Use sentiment assistance to flag conversations that need attention.
Quality review
Review operator responses using the available AI evaluation tools.
Voice transcription
Transcribe customer voice messages for the support workflow.
Image understanding
Let the assistant interpret images within configured limits.
Guided AI workflows
Collect specified fields, save answers and hand off defined requests.
AI voice conversations
Voice calls from the widgetAutomatic call languageVoice and opening greeting10 features
AI voice conversations
Voice calls from the widgetAutomatic call languageVoice and opening greeting
Voice calls from the widget
Let visitors talk with the AI assistant on your website.
Automatic call language
Follow the customer language or set a fixed response language.
Voice and opening greeting
Choose the assistant voice and opening sentence.
Interruption and noise controls
Tune interruption sensitivity and microphone noise reduction.
Live captions
Display assistant speech as text during the call.
Call controls
Offer mute, hold and microphone or speaker selection.
Call duration and silence limits
End calls after a configured duration or silence period.
Pre-call notice
Show a notice customers accept before starting a call.
Post-call feedback
Ask for a rating and whether the issue was resolved.
Call analytics
Review call duration, resolution, cost and satisfaction statistics.
Reports and service quality
Live support overviewConversation volumeBusy-hour heatmaps12 features
Reports and service quality
Live support overviewConversation volumeBusy-hour heatmaps
Live support overview
See open, unanswered, unassigned and bot-owned conversations.
Conversation volume
Follow created and resolved conversations over time.
Busy-hour heatmaps
Identify busy days and hours to plan support shifts.
Response and resolution times
Review how long customers wait and how long resolution takes.
Operator performance
Review conversation and response statistics for each operator.
Team and inbox reports
Compare activity by team or inbox.
Customer ratings and comments
Read satisfaction scores, their distribution and customer feedback.
SLA policies
Define target response and resolution times with exceptions.
SLA breach reports
Find conversations that missed their service targets.
Business-hours reporting
Filter time-based reports to the configured working hours.
Support leaderboard
Display support rankings and recent trends on the TV view.
AI usage reports
Review credit balance, usage and transaction history.
Integrations and data
Event webhooksSigned webhook requestsScheduled exports8 features
Integrations and data
Event webhooksSigned webhook requestsScheduled exports
Event webhooks
Send selected system events to your own endpoint.
Signed webhook requests
Use the endpoint signing secret to verify incoming data.
Scheduled exports
Send incremental conversation and contact data periodically.
Webhook delivery logs
Review recent deliveries and endpoint status.
CRM connection
Pair a supported CRM with the workspace integration tools.
BI reporting API
Use the available reporting API with your analysis tools.
WordPress installation
Use the provided WordPress integration tools for the widget.
Operator provisioning API
Create operators through the authenticated external API.
Plans and private deployment
Cloud workspaceLicensed private deploymentLocal conversation database10 features
Plans and private deployment
Cloud workspaceLicensed private deploymentLocal conversation database
Cloud workspace
Use the hosted service without managing a server.
Licensed private deployment
Install the enterprise edition on your own infrastructure.
Local conversation database
Keep conversations and contacts in the deployment database.
Installer and setup guide
Access the installation package and instructions after eligible purchase.
Server options
Choose your own server or the configured server-service options.
Installation services
Choose self-installation or the available setup service.
Support term selection
Pick from the support periods configured for enterprise orders.
License information
View installation license details and validity in the customer panel.
Plan renewal and upgrade
Choose available plans and billing periods from your account.
Invoice history
Review invoices and their payment status in the panel.
No feature matched your search. Try another word.
Ready to talk to your customers?
Choose a plan or ask our team for help getting started.