Where to start
Inboxes → Manage → Customer satisfaction
For panel settings, sign in to the intended workspace with a role that has access to that section. Available tools depend on your plan and configured services.
Step 1
Enable customer satisfaction for the intended inbox and review the survey wording.
Step 2
Complete a sample conversation and resolve it to test the configured survey behavior.
Step 3
Submit a sample rating as the visitor, then view it in the satisfaction report for the same period.
Check the result
Submitted ratings become available for customer satisfaction reporting.
If something does not work
Check the selected workspace and inbox, your access role and the save confirmation. Reload the page to confirm the saved state. If the issue continues, contact support with the page name and error text.
Contact support