Where to start
Conversations → Status menu and Filters
For panel settings, sign in to the intended workspace with a role that has access to that section. Available tools depend on your plan and configured services.
Step 1
Open the status menu above the conversation list and choose the queue you need.
Step 2
Use search and filters to narrow results by the available inbox, operator, team, label or channel options.
Step 3
Choose the appropriate order, such as recent activity or longest waiting. Clear filters before checking all conversations.
Check the result
The list shows conversations matching your current filters and access permissions.
If something does not work
Check the selected workspace and inbox, your access role and the save confirmation. Reload the page to confirm the saved state. If the issue continues, contact support with the page name and error text.
Contact support