Where to start
Reports → Conversations
For panel settings, sign in to the intended workspace with a role that has access to that section. Available tools depend on your plan and configured services.
Step 1
Select dates and decide whether to use business hours only.
Step 2
Compare first response, next response and resolution time. Check the sample count beside each metric.
Step 3
Review sent and received message counts, then export the ready report if you need an offline review.
Check the result
Response metrics are interpreted within the selected period and working-hours policy.
If something does not work
Check the selected workspace and inbox, your access role and the save confirmation. Reload the page to confirm the saved state. If the issue continues, contact support with the page name and error text.
Contact support