Where to start
Reports → Operators / Operator KPIs
For panel settings, sign in to the intended workspace with a role that has access to that section. Available tools depend on your plan and configured services.
Step 1
Choose the same reporting period and workload filters for the operators you compare.
Step 2
Review handled conversations, replies and time metrics together; account for different shifts and responsibilities.
Step 3
Open the KPI view for the available performance indicators and export the selected results if needed.
Check the result
You can compare operator activity using the report’s actual scope and sample sizes.
If something does not work
Check the selected workspace and inbox, your access role and the save confirmation. Reload the page to confirm the saved state. If the issue continues, contact support with the page name and error text.
Contact support