Configure AI voice conversations

Eligible visitors can use the configured voice experience.

Illustrated guideUpdated October 11, 2026

Where to start

Inboxes → Manage → AI voice call

For panel settings, sign in to the intended workspace with a role that has access to that section. Available tools depend on your plan and configured services.

Step 1

Check that the voice and AI services are configured, then choose the voice and reply language.

Configure AI voice conversations
Current interface with demo data. Select the image to enlarge.

Step 2

Set the welcome message, maximum call duration and any business-hours restriction. Review the notice shown before a call.

Configure AI voice conversations
Current interface with demo data. Select the image to enlarge.

Step 3

Save and run a short test with microphone permission. Check the transcript and cost before enabling it broadly.

Check the result

Eligible visitors can use the configured voice experience.

If something does not work

Voice service availability, browser permission, credit and plan limits apply.

Contact support

Screenshots use an isolated demo workspace.