A clear conversation queue
Switch between open, resolved, assigned and unassigned conversations. Search the queue to find the customer you need.
All features
Shared inbox
Bring your support conversations into one workspace
Follow website, Telegram, WhatsApp and Bale conversations from a shared inbox. Keep the message history, customer context and next action together while your team replies.
What your team can do
Ownership your team can see
Assign a conversation to an operator or team and set its priority from the customer sidebar.
Context beside the reply
Read customer details, labels and internal notes without leaving the conversation. Reply with text, attachments or saved responses.
FROM SETUP TO DAILY USE
See the conversation and its connected channels
Create an inbox and connect the channels your team uses.
Choose a conversation, review its history and assign the right owner.
Reply, add an internal note when needed and mark the conversation resolved.
BEFORE YOU START
A closer look at how it works
Are internal notes visible to customers?
No. Internal notes are for the support team; the reply composer provides a separate reply mode for customer messages.
Can I see the interface before choosing a plan?
Enlarge the product screenshots on this page or explore the interactive workspace demo. The demo uses local sample data; plan availability is listed on the pricing page.
Explore the workspace demoChoose the workspace that fits your team
Compare the available plans and decide which capacities your support team needs.