Draft with conversation context
Request a suggested response using the conversation and available knowledge sources, then adapt it to the customer's situation.
All features
Agent assistance
Help your team write a clearer reply
Use the assistant inside the conversation to draft a reply, revise wording or translate a message. The operator can review the text before sending it to the customer.
What your team can do
Adjust tone and clarity
Choose a more formal, friendly or concise version of a draft, or use spelling correction from the writing menu.
Review a longer conversation
Request a conversation summary or use the translation tools when the next operator needs a clearer view of the exchange.
FROM SETUP TO DAILY USE
See the conversation and the writing tools
Open the conversation and read the customer's latest request.
Choose a suggested response, a writing action or a translation.
Review names, facts and commitments before sending the final reply.
BEFORE YOU START
A closer look at how it works
Does a suggested reply get sent automatically?
The assistance tools prepare text for the operator to review. Automated bot responses are configured separately in the inbox settings.
Can I see the interface before choosing a plan?
Enlarge the product screenshots on this page or explore the interactive workspace demo. The demo uses local sample data; plan availability is listed on the pricing page.
Explore the workspace demoChoose the workspace that fits your team
Compare the available plans and decide which capacities your support team needs.