Different time zones.
One continuous conversation.

Fictional workflow scenario. No customer endorsement, measured result, or testimonial is claimed.

The challenge

Customers repeat questions after a handoff, and waiting requests have no clear next action.

A possible approach

Handoff notes include the goal, attempted steps, and remaining question. Waiting requests name the next action’s owner.

What to learn

Useful handoffs depend on a shared working agreement. A clear note often helps more than another status label.