Teams around the work
Create named teams for support responsibilities and manage their available assignment settings.
All features
Team collaboration
Give every conversation a clear owner
Organize operators into teams, manage inbox membership and use internal notes to make handoffs easier to follow.
What your team can do
Inbox-level membership
Choose which colleagues belong to an inbox and control their participation in automatic assignment.
A handoff with context
Assign the conversation, set its priority and leave an internal note so the next person can understand the next step.
FROM SETUP TO DAILY USE
Explore teams and inbox membership
Add operators and create teams that match your responsibilities.
Set inbox membership and assignment preferences.
Use ownership, priorities and notes in daily conversations.
BEFORE YOU START
A closer look at how it works
Can an operator stay outside automatic assignment?
Yes. Inbox membership settings include participation in automatic assignment, separately from membership itself.
Can I see the interface before choosing a plan?
Enlarge the product screenshots on this page or explore the interactive workspace demo. The demo uses local sample data; plan availability is listed on the pricing page.
Explore the workspace demoChoose the workspace that fits your team
Compare the available plans and decide which capacities your support team needs.