Use the customer’s words
Choose a direct title such as “Invite a teammate” instead of “Team functionality.” Readers should recognize the answer before opening it.
Explain the outcome first
State what the instructions accomplish and mention prerequisites. Present the steps in the order someone will perform them.
Include a way to recover
Explain what to check if a step behaves differently. Give the reader a route back to support with the information that will help the team investigate.
Assign an owner
Revisit the article when a product changes. A once-useful answer can become misleading if no one maintains it.
Put the idea into practice.
Explore the sample inbox and see how the conversation feels.
Open the demo