A better handoff from AI to a person

Choose explicit limits

Define topics that require a teammate and actions the system should not perform. Test those boundaries with realistic examples.

Customers may have good reasons to prefer human help. Do not repeatedly route them through the same automated question.

Include the original request, consulted sources, attempted actions, and remaining uncertainty. Label generated summaries so they can be verified.

An empty queue does not prove a problem was solved. Look at repeat contacts and customer feedback alongside operational metrics.

Explore the sample inbox and see how the conversation feels.