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MESSAGING INTEGRATION

Telegram.
Meet your support workspace.

Connect a Telegram bot or a personal Telegram account and let the team reply from one workspace.

Explore the inbox

Set up this connection in your workspace

FROM IDEA TO EXPERIENCE

Before you connect.

  1. 01

    Choose bot or personal account

  2. 02

    Complete the channel connection

  3. 03

    Assign an incoming conversation

A useful connection starts with clear boundaries.

Decide which system owns each field, which teammates need access, and how updates should behave. Use sample data to check the complete journey before connecting customer records.

Keep the conversation in context.

The goal is to help a teammate understand the question without switching tools unnecessarily. Start with the smallest useful integration, document the expected behavior, and make failures visible to the team.

Telegram describes a product connection option. Open the channel settings in your workspace to configure this connection. Some channels also require credentials or an external bridge.

A LITTLE MORE CLARITY

A few helpful answers.

Can I install this integration here?

Yes. Sign in to your workspace and follow the channel setup guide. Your administrator may need to configure provider credentials first. Follow your chosen provider’s current official setup instructions during implementation.

Where can I try the conversation experience?

The shared inbox demo lets you explore sample customers, replies, and drafts without connecting another service.

A better conversation starts here.

Explore a clearer way to bring your team and customers together.

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Your next great conversation starts with a Gapika workspace.